key365 Privacy Policy
This page describes what we collect when you use key365 and how we keep that data protected. We at key365 collect personal information only to deliver our service—account registration, payment processing, withdrawal requests, and compliance verification. Our data handling follows standard encryption and access-control practices, and we do not sell your personal information to third parties.
Our servers and payment processors may sit outside your jurisdiction. We store account credentials, betting history, deposit and withdrawal records, and identity documents (ID scans, address proof) on encrypted systems. We share data with payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet processors) and compliance authorities only as required by law.
This policy applies to all users of key365 regardless of location. Our services are available only where local law permits; you are responsible for verifying compliance with your jurisdiction's regulations.
What We Collect and How We Use It
We collect your email address, password, and phone number during account registration. We store these securely and use them to authenticate your login, send account notifications, and contact you about promotions or account status changes. We do not share your email or phone with marketing third parties—we handle all outreach directly.
For payment processing, we collect your name, date of birth, and government ID number. We also collect proof of address (utility bill or bank statement scan). These documents are encrypted and stored separately from your account login credentials. We use this information to comply with Know Your Customer (KYC) and anti-money-laundering (AML) regulations required by payment operators and regional authorities.
We collect and store all your betting activity on key365—match selections, stake amounts, odds, settlement results, and timestamps. This information helps us calculate your weekly cashback, tier progression, and loyalty rewards. We also log your deposit and withdrawal requests, including payment method, amount, and processing status. These records are retained for compliance and dispute resolution purposes.
We do not retain your payment card details
When you deposit via DANA, e-wallet, mobile banking, or local payment, your payment details are handled by the payment provider, not stored on our key365 servers. We receive only confirmation of the transaction and credit your account accordingly.
Our data retention and deletion practices
We retain your account information for as long as your account remains active. Once you request account closure, we retain identifying documents and transaction history for seven years to comply with regulatory requirements. After the retention period, we delete personal information from our primary systems, though archived backups may persist for an additional period.
Betting history, deposit records, and withdrawal logs are kept indefinitely for compliance purposes. You can request a data export of your account activity anytime via our support team. If you want your account permanently deleted (including all personal data where legally permissible), contact us in writing and we will process the request within two business days, subject to any regulatory hold periods.
Third-party processors and international data transfer
We partner with payment processors to handle deposits and withdrawals. When you fund your account via online payment, e-wallet, mobile banking, or local payment, your payment data goes to that provider's secure servers. We receive transaction confirmation only; payment card or wallet details never touch our systems. Similarly, bank transfers to online payment, e-wallet, mobile banking, or local payment are processed directly by those institutions.
Our key365 servers are hosted in Southeast Asia. Depending on region, some data may be processed or stored on servers outside your jurisdiction. By using key365, you consent to this international transfer. We apply the same encryption and security standards regardless of server location.
Your Rights and Our Security Practices
You have the right to access, correct, or delete your personal information, subject to legal and compliance holds. Request these rights via our support team in English. We will respond within ten business days. You also have the right to object to certain data processing—for example, if we use your data for marketing purposes, you can opt out anytime by clicking the unsubscribe link in our emails.
We at key365 encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. We do not store unencrypted passwords—all passwords are hashed using bcrypt. We limit access to personal data to staff who require it for job functions, and all staff sign confidentiality agreements.
- TLS encryption
- We encrypt all communication between your browser and our servers to prevent interception.
- AES-256 storage
- Sensitive data stored on our servers is encrypted using AES-256, the same standard used by governments and financial institutions.
- Bcrypt password hashing
- We store passwords as irreversible bcrypt hashes; even our staff cannot retrieve your plain password.
- Two-factor authentication
- You can enable optional 2FA via authenticator app or SMS to add a second layer of security.
Cookies and tracking technologies
We use cookies to maintain your login session and remember your preferences (language, odds format). Session cookies expire when you close your browser; preference cookies persist for one year. We do not use cookies to track you across other websites or build a profile for third-party advertising.
We use analytics tools to count page visits, identify popular game categories (Liga 1, Premier League, Mobile Legends, Free Fire, PUBG Mobile, live blackjack, slots), and measure user flow. These analytics do not identify you personally—they are aggregated statistics. You can disable cookies in your browser settings; however, this may affect key365 functionality.
Regional access and compliance
We frame all access to key365 as jurisdiction-restricted. Our services are available only where local law permits online gaming and sportsbook activity. We do not operate under a single global license; instead, we comply with regulations in regions where users access us. If your jurisdiction prohibits online gaming, we encourage you not to use key365.
Players in Jakarta, Surabaya, Bandung, Medan, and Semarang can all access key365 using local payment methods and should verify compliance with local law. We retain all transaction records and user information to support compliance inquiries from authorities if required by law.
Updates to This Policy
We may update this privacy policy from time to time. We will notify you of material changes via email or a notice on our website. Your continued use of key365 after an update constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we handle your data.
Contact us about privacy
If you have questions about our privacy practices, wish to request a data export, or want to report a data breach, contact our support team in English via in-app chat or email. We will respond within one business day during standard hours.
Summary of Your Privacy on key365
We collect personal information only to operate key365—registration data, identity documents, payment details, and betting records. We encrypt all data in transit and at rest, restrict staff access, and do not sell your information to third parties. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle payment data directly; we receive transaction confirmation only.
You have rights to access, correct, and delete your data, subject to compliance holds. You can enable two-factor authentication, disable cookies, and opt out of marketing emails. Our servers are located in Southeast Asia; by using key365, you accept that some data may be stored or processed outside your jurisdiction.
Our services are available only where local law permits. If you have privacy concerns, contact our support team anytime. This policy is effective immediately and may be updated; we will notify you of material changes.